VOIP

Voice over Internet Protocol (VoIP), is a technology that allows you to make voice calls using a broadband Internet connection instead of a regular (or analog) phone line

CLOUD DIALER

A cloud-based predictive dialer is software that dials a list of numbers quickly to deliver more human connections on call. Cloud predictive dialer filters the busy tone, voicemail, unanswered calls, disconnected calls, answering machine to connect the agent only when a human answers a call.

DID

Direct Inward Dialing (DID) is a telephone service that allows a phone number to ring through directly to a specific phone at a business instead of going to a menu or a queue and needing to dial an extension. A phone number that is used like this is often called a "DID" (and multiple numbers are called "DIDs”).

Hardware & Software Sales & Services

Hardware and Software includes things like computers, switches, routers, hubs, monitors, servers, racks, blades and on and on. ... The hardware sales industry is a very mature industry, meaning that there are many competitors selling the same things, with different price tags, different "value adds," and different services.